Return and Refund Policy for Purchases from Our Online Store

We want you to be completely satisfied with your purchases. If for any reason you are not satisfied with the products you received, we offer a clear and fair return and exchange policy. Please read below to learn how you can return or exchange your products.

1. Return Period

You have the right to return the products you purchased within 14 days from the delivery date, in accordance with consumer protection legislation. If the conditions are met, you will receive a full refund or a product exchange.

2. Terms and Conditions for Returns

In order for a return to be accepted, the product must meet the following conditions:

• The product must be in its original condition (unused, undamaged, and in its original packaging).

• It must be accompanied by the purchase receipt or invoice.

• The return must be requested within 14 days from the delivery date.

3. Return Procedure

To start the return process, please follow the steps below:

Contact us:
Send us an email at info@kafetzidakis.gr or contact us by phone at 2104137438, including your order number and the reason for the return.

Return the product:
After the return request has been approved by our team, we will provide you with instructions on how to return the product. The customer is responsible for the return shipping costs, unless the product is defective or does not match the order.

Refund or exchange:
Once we receive the returned product and check its condition, we will process the refund or product exchange. The refund will be issued using the original payment method within 5–7 business days.

4. Exceptions to the Return Policy

Returns are not accepted for the following:

Custom or special orders:
Products that are specially ordered or customized according to customer specifications cannot be returned.

Opened or used products:
Products that have been opened, used, or are no longer in their original packaging cannot be returned.

5. Defective Products

If you receive a product that is defective or does not correspond to your order, please contact us immediately. In these cases, we fully cover the return shipping costs and will offer either a replacement or a full refund.

6. Return Shipping Costs

If the product is returned according to our return policy, the return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

If the return concerns products that are not defective or incorrect, the shipping costs remain the responsibility of the customer.

7. Product Exchanges

If you would like to exchange a product for another size, color, or a different item, please contact our customer service team to arrange the exchange. The exchange process follows the same terms and return procedures.

Frequently Asked Questions (FAQ)

How long do I have to return a product?

You have 14 days from the date of delivery to return or exchange your product.

Are there any charges for returns?

The return shipping cost is the responsibility of the customer, unless the product is defective or does not match your order.

How can I request a refund?

After the product is returned and inspected, the refund will be issued through the original payment method within 5–7 business days.

What happens if the product I received is defective?

If the product is defective, we will fully cover the return shipping costs and offer either a replacement or a refund.